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One of the hardest parts of being a choir leader isn’t the repertoire, the admin, or even the fundraising. It’s those delicate, heart-in-your-mouth conversations where you know you need to address a musical issue with a singer, but you’re worried about how it might land. Perhaps someone is consistently too loud, throwing off the balance. Or maybe their pitching is unstable, and it’s starting to affect the section. You notice it, the choir notices it, and yet, the singer is clearly having a wonderful time. To complicate matters further, they may be neurodivergent, or they might be struggling with their mental health. You believe your “regular” way of offering feedback could easily cause shame, shutdown, or rupture. So, what do you do? Ignore it, and risk the choir’s sound (and the frustration of other members)? Or speak up, and risk causing upset or harm? The truth is: we need a third option. One where you, as choir leader, can have musically-honest conversations, and give constructive feedback, in a way that is clear, kind, boundaried, trauma-aware, and inclusive. Conversations that preserve group safety, while still honouring - and respecting - individual needs. Here's how. Step One: Start with YourselfBefore you even open your mouth, check in with yourself. Ask:
Step Two: Clarity is KindnessIt’s tempting to avoid feedback altogether, especially when we know someone is vulnerable. You sort of hope that it’ll sort itself out. But your silence isn’t kind – and it’s definitely not productive. If you avoid saying anything, the issue doesn’t go away, it often gets worse. And the longer you leave it, the harder it is to bring up. Clarity, when delivered with care and sensitivity, is actually safer than vagueness. It communicates I value you enough to be honest with you. You might start a conversation like this after rehearsal:
Notice the phrasing: the focus is firmly on the music, not on the person. Step Three: Build in ConsentFor many neurodivergent singers, consent is vital to trust. Feedback can feel invasive if it comes out of the blue. You can soften that by asking permission first:
If they say no, that’s not the end of the road. You can gently respond:
This way, you’ve communicated that feedback is a normal, expected part of choir, and that you do need to have a conversation at some point - but you’ve also respected their autonomy. Step Four: Use the Proper Musical LanguageWhen you do give feedback, begin with something they’re doing well. Not as a “sandwich technique” gimmick, but as a genuine recognition of their contribution.
Keep the language technical and musical, rather than personal. Don’t be vague – they can’t guess what you’re going to say (or they would probably have already corrected it!).
One emphasises the sound, the other emphasises the person. That distinction makes all the difference and removes some of the perceived “blame”. Step Five: Collaborate on the SolutionFeedback shouldn’t feel like an absolute. Invite the singer into problem-solving:
This creates a sense of teamwork, not correction (after all, a choir is a team). Step Six: Be Sure to Follow Up (Gently)After the conversation, make sure to check in:
Allow time for your singer to process what you told them, and to make the necessary adjustments. And in future rehearsals, if you notice they’ve improved at something, make sure you acknowledge it. That positive reinforcement is essential for motivation and trust. Considerations for Neurodivergent SingersNeurodivergence is definitely not a one-size-fits-all, but here are some factors to take into consideration:
Top tip: let the whole choir know from the start that feedback is part of the culture. That way, no one feels singled out when it happens. Considerations for Singers Experiencing or Living with Mental Health ProblemsIt’s impossible to always know who is struggling mentally, especially if they have not shared a history with you, but there are many signs that someone is having a particularly bad day or time (look for body language and other non-verbal cues). Do not assume that the person you are speaking to is fragile - people who live with mental health problems are often very resilient and resourceful. After all, we’ve had to be. As someone who has PTSD and severe anxiety, the worst thing you could say to me is, “Can we meet later to talk about something?” This gives me no sense of what the conversation will contain – is it good or bad? Am I in trouble? My anxiety will always go straight to the worst-case scenario. Make sure to be specific about the issue so as not to leave an anxious singer panicking. “Can we meet after practice so that I can give you a few helpful suggestions about holding the harmony in verse two?” is much clearer and I can breathe a sigh of relief. Be mindful of:
Alternatives to 1:1 ConversationsSometimes you may decide a private conversation isn’t the best option, or you might want to try something else first. Here are a few alternatives:
The Big Picture: Leading with CareAt the end of the day, your job is to guide the music. That means addressing musical issues when they arise. But how you do it matters just as much as what you do and say. When you approach feedback with clarity, compassion, and collaboration, you model a culture where honesty and safety can coexist. You show that a choir can be both a space of belonging and a space of growth and improvement. And here’s the truth: most singers want to grow. They want to become better singers and they want the choir to improve with it. They want to be part of the collective win. Your courage to hold those conversations, without shame, argument or causing a rift, is a gift not just to them, but to the whole choir. So, the next time you find yourself hesitating, hoping it’ll all go away, remember: feedback isn’t about fault or rejection. It’s an invitation to richer, more-fulfilling music-making, together. Further ReadingTake a look at this article by one of my community choir members which offers a glimpse into what it's like to attend choir practice when you are neurodivergent.
Grab a copy of my Mentally-Healthy Choirs Toolkit which contains more information on having difficult conversations, setting boundaries, and spotting when a singer is struggling. For more information about giving feedback to your singers, read:
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AUTHOREmma Rowland-Elsen is a veteran choral conductor, sound-voice therapist and specialist consultant in choir inclusion and mental health. She also has PTSD. With over a decade of experience in trauma-informed leadership, vocal health and community music, she helps choirs build emotionally-intelligent, accessible, mentally-healthy and artistically-vibrant spaces, for every mind, body and voice. CATEGORIES
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